Referral Process

How to Make a Referral

We have a team of staff available to support adult carers, parent carers and young adult carers. Please complete our online form here or download the electronic referral form or alternatively you can telephone our Team on 0151 549 1412.

Some of the services offered to carers will be provided by Knowsley Carers Centre, but where appropriate we will signpost or refer to other organisations who can offer support specific to individual needs, for example; The Alzheimers Society or MacMillan.

We often have a waiting list so it may take up to 72 hours before we are able to make contact. Anyone can refer a carer to our services. When we receive a referral one of our our Carer Support Workers will contact the carer to complete the short registration process, discuss their caring role and the services that we can offer them.

If you feel that the carer, or the person they care for, need immediate assistance we would advise you to contact Knowsley Access Team on 0151 443 2600.